Sometimes the pricing of some products is not updated in website, in case of such condition if customer orders a product, he/she have to pay the Additional Payment to ship their product.
In case the customer wants to come & buy the product personally, directly from pocketlite, he/she has to follow the procedure of ordering online & no shipping charges applicable on self-pick up. If the customer doesn’t want to pay digitally for the product they can pay by Cash. Cheques & Card payment is not accepted.
We ensure proper packing with bubble plastic / thermocol packing. If customer receives physically damaged product then the customer has to provide Unboxing video (starting from packing received from courier) for replacement of the product. However, if the product is Manufacturing defect than Pocketlite will replace the defective / Faulty product but in such case, the courier cost will have to be Borne by the customer. The product warranty as per manufacturer policy, will be covered directly from the respective service centres / respective manufacturer / company / importer / vendor. Pocketlite is not responsible for warranty replacement beyond period of 10days after receipt of product/s. This varies from product to product as the warranty period & the warranty details are mentioned in respective listing of each product.
Warranty period & Warranty terms varies from product to product, so the buyer is hereby requested to check warranty terms & conditions on the respective vendors website. In common the warranty lapses if the product is physical damaged, burnt, broken, Liquid damaged (exposed to rain/water/any liquid or solid in any form), unauthorised rework done with the product or the product is tempered, the serial number is missing or tampered, any part of product marking is tempered, scratches on products or any markings on the product & product markings / labels lapses the warranty criteria for the product.
In case customers material is misplaced by courier company & customer didn’t receive the consignment within 30 days, Pocketlite will process for Refund.
In case of Digital key (Activation key Via E-mail) once is ordered by Buyer, then it cannot be cancelled / refunded or returned.
Digital key ordered will be delivered maximum within 0-2 Working days through email.
